Operations Virtual Assistant
On-sitePasig City, Metro Manila, Philippines
Pasig City, Metro Manila, PhilippinesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage 150+ WhatsApp group chats with cleaners and clients, assist with daily scheduling for 100 bookings, and troubleshoot on-the-ground issues like missing keys or linen delays. Coordinate with suppliers for timely deliveries, update the Breezeway system with real-time job status, and escalate urgent matters to management. Identify process improvements and support peak season overflow or last-minute schedule changes while tracking cleaner attendance. Requires 9:00 AM UK time, 8-hour shifts with Saturday off. We are a global team building diverse, inclusive career-development opportunities.
Required Qualifications
- Previous experience working with UK-based clients (understanding of UK culture, time zones, and business norms)
- Experience working with Airbnb, serviced apartments, or hotels
- Strong written communication skills in English, clear, professional, and calm under pressure
- Excellent problem-solving ability, you don't just flag problems, you suggest solutions
- Ability to handle high-stress situations without getting flustered (clients can get frustrated, and you need to stay level-headed)
- Comfortable working independently in a fast-moving environment with shifting priorities
- Strong organizational skills and attention to detail
- 9:00 AM UK time, 8-hour shift inclusive of a lunch break, with Saturday off
Desired Qualifications
- Experience in the cleaning industry or hospitality/housekeeping sector
- Familiarity with Breezeway or similar property management/cleaning operations software
- Previous experience managing multiple communication channels (WhatsApp groups, email, etc.)
- Experience working with Filipino teams or in a cross-cultural remote environment
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