Operations & Training Manager

Oversee fleet operations end-to-end, including vehicle ordering, assignment, maintenance, insurance, compliance, and decommissioning. Manage fuel card programs, tolling systems, registrations, and vendor coordination for all fleet-related functions. Own all licensing and compliance requirements across multiple states, including contractor licenses, business registrations, and tax accounts. Proactively track and manage renewals to ensure zero compliance gaps as the company enters new markets. Support greenfield expansion efforts, including site coordination, lease execution, insurance setup, and operational readiness. Partner with Operations leadership to stand up new branch locations, ensuring supplies, systems, and infrastructure are ready at launch. Manage vendor relationships across fleet, insurance, licensing, and facilities; ensure service levels, cost control, and performance standards are met. Source and onboard new vendors as needed to support expansion and operational efficiency. Maintain organized, audit-ready records across all operational programs and systems. Support the VP of Operations with research, project coordination, and cross-functional initiatives. Coordinate workflows across Operations, HR, and Finance to ensure smooth execution of compliance, onboarding, and administrative processes. Own the development, organization, and maintenance of all field training programs and SOPs across service lines. Manage the company’s training library (LearnUpon, SharePoint, Teams), ensuring materials are current, accurate, and accessible. Build and implement a train-the-trainer model to enable field leaders to deliver consistent training locally. Develop onboarding programs, training content, and SOPs to support new service lines, MSAs, and operational initiatives. Collaborate with subject matter experts across the organization to standardize and finalize training content.