Operations Training & Design Lead
On-siteMelbourne, Victoria, Australia
Job Summary
Develop and own the operations training strategy and framework across the retail network, establishing role-based learning pathways and capability requirements aligned to operational priorities. Apply adult learning principles and instructional design expertise to ensure training is simple, practical, and engaging. Guide and manage an external content development partner, ensuring quality, consistency, and delivery to brief. Lead and develop the Operations Training team, setting clear priorities, accountabilities, and performance expectations. Partner with Operations, Compliance & Standards, and field leaders to identify capability gaps and align training to store needs. Support a store manager-led training model that builds field capability and reduces reliance on the Support Office for training delivery.
Required Qualifications
- Significant experience in learning and development, capability, instructional design or operational training
- Strong knowledge and practical application of adult learning principles and instructional design
- Demonstrated experience developing training strategies and frameworks within a multi-site environment
- Experience across e-learning, face-to-face and blended learning
- Experience managing external training or content development providers
- Strong ability to translate operational requirements into simple, practical and engaging learning
- Proven experience leading a team and delivering outcomes through others
Desired Qualifications
- Experience in fuel, convenience, QSR or high-volume retail will be highly regarded
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