Operations Technician II
$43,701–$65,853 year
On-siteDallas, Texas, United States
Job Summary
Install, configure, and maintain servers, storage devices, and network equipment while performing hardware troubleshooting, diagnostics, and component replacements. Manage alarms within a high-tech environment featuring advanced HVAC and electrical equipment by monitoring power, cooling, and network performance alerts. Assist with rack/stack operations, cable management, asset tracking, and handling both incoming and outgoing shipments. Provide remote smart hands support for customer advanced issues and conduct routine inspections for alarm identification and operational issues. Diagnose and resolve hardware, connectivity, and environmental issues, documenting root cause analysis for recurring problems. Escort and supervise third-party vendors, adhere to security policies, and maintain accurate records of equipment changes and maintenance activities. Work Sunday through Wednesday, 8:00am to 6:00pm, with availability for on-call duties and occasional night or weekend shifts as required by operational needs.
Required Qualifications
- Knowledge of basic networking and server technologies
- Must be able to work around critical facility equipment to take readings
- Previous customer interaction experience
- Must have the ability to distinguish low impact from high impact problems with little direction
- Able to understand complex solutions and relay effectively to customers
- Proficiency in using MS Office Suite and Windows-based computer applications
- Adequate professional experience and knowledge to perform Job Responsibilities
- Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center's operational needs
- Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces
Desired Qualifications
- 1-2 years of working experience in a customer service/help desk environment, cabling integrator, other applicable IT schooling, industry experience
- Previous leadership or mentoring experience
- Prior experience particularly in the mission critical industry
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