OPERATIONS TECHNICAL SUPPORT I (English, Spanish, and/or French)
RemotePoland
EXPIREDPolandRemoteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Conduct first-point-of-contact support for clients via email and phone, troubleshooting and resolving issues immediately or escalating to Tier 2 & 3 teams when necessary. Maintain ownership of tickets until resolution, ensuring accurate documentation, timely updates to internal and external parties, and adherence to outage procedures. Identify recurring incidents and trends to drive service improvements while collaborating with global support teams. Requires professional fluency in English and Spanish or French, with knowledge of IT infrastructure, within a rotating 24/7 shift schedule including nights and holidays.
Required Qualifications
- Professional fluency in English
- Professional fluency in Spanish or French
- Rotating shift schedule including nights, weekends, and public holidays
- Remote work location within Poland
- Excellent verbal, written, and analytical skills in English, Spanish, and/or French
- Knowledge or understanding of IT infrastructure
Desired Qualifications
- Proficiency in all three languages (English, Spanish, and French)
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