Operations Team Leader
$45,760–$45,760 year
On-siteRobbinsville, New Jersey, United States
Robbinsville, New Jersey, United StatesOn-siteFull Time$45,760–$45,760 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Lead a call-center operations team as Operations Team Leader, overseeing agents on the floor, guiding issue resolution, assisting HR with walk-ins and onboarding when needed, monitoring quality, and generating performance reports using database tools and word-processing software. Must demonstrate empathy, engagement, problem-solving, attention to detail, dependability, accountability, self-motivation, teamwork, confidence, and creativity, with weekend shift availability and a proactive, client-centric approach to service quality and operational efficiency.
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