Operations Team Leader (Alabama)
HybridSilver Spring, Maryland, United States or High Point, North Carolina, United States
Job Summary
Provide daily direction and communication to employees to ensure calls are answered timely, efficiently, and knowledgeably. Manage a team by motivating, coaching, counseling, and training staff while evaluating processes to improve operations and service. Assist with staffing, scheduling, and reward programs, and lead special projects focused on area or process improvement. Support documentation and training for the DocuSign program, and prepare operational plans and project status reports. Maintain a high-quality work environment and uphold company mission and values. High school diploma required; associate degree preferred. Two years of related experience necessary.
Required Qualifications
- High School Diploma or GED
- At least 2 years of related experience
- Excellent written and oral communication skills
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
- Demonstrate the ability to balance work pressure with time management skills
- Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience in working, initiating, and maintaining a highly effective team
- Competent in the use of Microsoft programs and the Internet
- Competent use of Excel
Desired Qualifications
- Associate degree
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