Operations Team Lead

Operations Team Lead at Bank of America who oversees the Operations team to meet deadlines, coordinate tasks, and drive continuous process improvements. Responsibilities include reviewing and improving operations procedures, ensuring adherence to controls, providing guidance to employees, handling exception requests, and escalating complex issues to a senior manager. Requires awareness of foundational operations and familiarity with a specific product line. Key skills include attention to detail, collaboration, customer service, data collection and entry, quality assurance, coaching and performance management, and efficient people management to deliver results within the business unit. The role emphasizes an in-office culture with a Sydney-based location and a focus on risk management, process optimization, and effective communication to drive responsible growth and support the organization’s objectives.