Operations Support Team Lead
$86,800–$198,000 year
On-siteChantilly, Virginia, United States
Job Summary
Direct leadership of operations support teams to ensure high-quality service delivery and strong operational performance. Manage strategic oversight of incident management, change management, system capacity planning, and operational readiness. Develop and track key operational metrics including availability, incident response, and customer impact while collaborating with engineering, IT, product, and business teams. Lead predictive analytics initiatives, outage readiness planning, and executive-level reporting on risks and mission-critical improvements. Foster a culture of accountability and high performance for a team of approximately ten Tier 2 mission operations staff.
Required Qualifications
- 8+ years of experience with progressive IT operations leadership managing technical teams
- Experience leading operations support, production operations, or IT operations functions including incident response, problem management, operational monitoring, and service management practices
- TS/SCI clearance with a polygraph
- Bachelor's degree
- Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date
- Possession of excellent leadership, communication, and stakeholder-management skills
Desired Qualifications
- Experience supporting large, mission‐driven organizations or high‐availability environments
- Experience with military or federal agency mission operations tactics, techniques, and protocols (TTPs)
- Experience with network engineering, systems administration, and operational tools such as Jenkins, Packer, Git, Docker, Kubernetes, Nessus, JIRA, or Confluence
- Master's degree
- Security+ CE, SSCP, CCNA-Security, or GSEC Certification
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