Operations Support Specialist (Sunday- Thursday 7pm-3:30am)
On-siteHummelstown, Pennsylvania, United States
Job Summary
Capture and accurately record incidents reported by field personnel while applying Standard Operating Procedures to daily dispatch and job support tasks. Utilize GPS tracking software to monitor field employee locations and equipment, ensuring optimal route options for client orders. Build positive relationships with field leadership and demonstrate quick, accurate problem-solving during storm response times. Relay critical information regarding client impacts, severity, and notifications to management, safety personnel, and clients. Maintain a working knowledge of office and field policies, including Pre Construction processes and various workzones, to support internal and field staff. Exercise honesty and integrity in all client and coworker interactions while adhering to safety protocols for all client orders.
Required Qualifications
- High School Diploma
- One (1)+ year(s) experience with Microsoft Office products (Word, Excel, Teams, etc.)
- Strong written and verbal communication skills
- Prioritization
- Problem Solving
- Dispatching
- Critical Thinking
- Decision Making
- Active Listening
- Interpersonal Skills
- Steel toed boots or the ability to obtain prior to employment
Desired Qualifications
- Associate's degree
- One (1)+ Year in a customer service or operations role
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