Operations Support Specialist

Support day-to-day administrative operations to help the firm run efficiently, including maintaining client accounts and records with high accuracy and confidentiality. Coordinate communication between brokers, clients, and internal teams while assisting with account management functions, updates, and issue resolution. Monitor workflows, identify process improvements, and handle compliance-related tasks such as audits and regulatory reporting. Manage ACH processes, push and pull funds, track new relationship production, and answer phones to route inquiries to appropriate brokers. Submit maintenance requests, assist with KYC outreach, and communicate with back-office departments on account changes. Submit articles and emails for compliance review via red oak, send priority client texts, post newsletters, and update recommendation charts. Send documents requiring signatures via Dropbox Sign and keep the team informed of important updates. Assist the Regional Director with projects and take on increasing ownership of responsibilities as expertise grows.