Operations Support Specialist, Senior
HybridNovi, Michigan, United States
Job Summary
Manage the company's Policies and Procedures framework by developing, reviewing, and updating documentation to ensure standardized control and accurate publication via SharePoint. Identify and implement revisions to existing procedures in response to NERC standards and RTO process changes while serving as the subject matter expert for compliance databases and reporting tools. Develop training materials and present best practices to stakeholders, assist leadership in process improvements, and support internal and external reporting activities. Complete control room compliance reviews, perform audit readiness tasks including evidence gathering, and oversee annual policy reviews for accuracy and formatting. Provide technical writing expertise for organizational documentation and support program surveys and outreach events.
Required Qualifications
- Bachelor's Degree in Business, Communications, Engineering, Engineering Technology, Instructional Design, or Arts and Sciences or relevant, equivalent experience and/or education
- Applicants must be authorized to work in the United States for any employer
- ITC does not sponsor employment visas, such as H-1B or TN visas
Desired Qualifications
- Minimum of five (5) years of experience working with a document control system and maintaining company documentation of policies and procedures from policy development through implementation
- Experience supporting NERC compliance programs, regulatory audits, or utility operations
- Experience with instructional design methodologies and adult learning principles
- Experience with document management and workflow systems
- Experience developing training materials, technical documentation, and compliance evidence packages
- Ability to analyze data and produce reports, metrics, and dashboards
- Experience in SharePoint
- Technical writing experience
- Advanced skills using PowerPoint and working knowledge of other MS Office tools
- Exceptional organizational skills and the ability to work with a high degree of accuracy and attention to detail
- Excellent customer service skills
- Excellent verbal, written and presentation skills
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