Operations Support Specialist
On-siteEvansville, Indiana, United States
Evansville, Indiana, United StatesOn-siteFull TimeSenior LevelHigh School Or EquivalentLarge
Full TimeSenior LevelHigh School Or EquivalentLarge
Job Summary
Manage inbound and outbound customer contacts regarding optional insurance product cancellations via phone, email, mail, and in-person requests. Process back-office cancellation requests, review accounts for outstanding refunds, and issue stop payments or new checks while maintaining high accuracy. Balance work volumes and quality across customer engagement channels including web chat and text, ensuring compliance with FDCPA and state/federal regulations. Become a subject matter expert in OneMain Optional products to offer consultative support and achieve first-call resolution.
Required Qualifications
- High School or GED
- 3 to 5 years of call center experience
- Proficient in Microsoft products, specifically Excel, Outlook, and Teams
- Location: Evansville, IN
Desired Qualifications
- Internal systems experience
- Experience with internal optional products
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