Operations Support Specialist (Monday-Friday 12pm-9pm)
On-siteHummelstown, Pennsylvania, United States
Job Summary
Conduct daily dispatch operations by applying Standard Operating Procedures, utilizing GPS tracking software to monitor field employees and equipment, and capturing incidents reported by personnel. Manage client demand through effective job support, including identifying escalation paths, executing storm response protocols, and coordinating Pre Construction processes. Relay critical information between field leadership, clients, and safety personnel while maintaining safety standards across all client orders. Monitor internal software systems to ensure accurate documentation and route optimization. Perform non-traditional shift duties such as booking hotels for traveling staff, resetting passwords, and resolving simple IT issues. Work cross-functionally to minimize adverse impacts on client work while adhering to company policies and values.
Required Qualifications
- High School Diploma
- One (1)+ year(s) experience with Microsoft Office products (Word, Excel, Teams, etc.)
- Strong written and verbal communication skills
- Prioritization
- Problem Solving
- Dispatching
- Critical Thinking
- Decision Making
- Active Listening
- Interpersonal Skills
- Steel toed boots or the ability to obtain prior to employment
Desired Qualifications
- Associate's degree
- One (1)+ Year in a customer service or operations role
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