Operations Support Specialist - Flight Operations
$80,000–$80,000 year
On-siteChamblee, Georgia, United States
Job Summary
Administer pilot compensation programs, including annual pay increases, premium pay, and training agreement payments. Serve as the primary point of contact for pilot inquiries via the Crew Support mailbox, triaging issues to appropriate departments. Coordinate with Training, Safety, HR, and Crew Planning teams to support pilots during role and aircraft transitions. Maintain accurate pilot records, safety-sensitive documentation, and compliance data while performing data entry, reconciliation, and quality-control activities. Research operational issues, identify process gaps, and recommend solutions to improve efficiency and accuracy. Work from the Member Operations Center in Chamblee, GA, initially one week per month with an expectation to transition to a full-time schedule.
Required Qualifications
- Proficiency with Microsoft Office, including Excel, Word, Outlook, and OneDrive/SharePoint and DocuSign
- Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing business needs
- Exceptional attention to detail and accuracy when working with employee records, compensation information, data, and other sensitive documentation
- Strong written and verbal communication skills with the ability to provide clear, professional, and timely responses to pilots and internal partners
- Ability to research issues, exercise sound judgment, identify solutions, and appropriately escalate matters when necessary
- Ability to learn, interpret, and apply company policies, procedures, and applicable compliance requirements
- Strong customer-service mindset and the ability to build effective working relationships across multiple departments
- Ability to work independently while contributing effectively to a collaborative team environment
- Demonstrated ownership, accountability, and a proactive, 'get-it-done' approach to supporting pilots and business operations
- Ability to handle confidential and sensitive employee information with professionalism and discretion
- Ability to work effectively in a primarily office-based environment for extended periods of time
- Ability to sit, stand, and move throughout the workday as needed
- Ability to use a computer, keyboard, mouse, telephone, and other standard office equipment
- Ability to communicate effectively in person, by telephone, and through electronic communication
- Ability to occasionally lift, carry, or move office materials and equipment weighing up to 20 pounds
- Ability to perform visual tasks, including reading computer screens, documents, and detailed records
- Work from the MOC at least one week per month initially, with the opportunity and expectation to transition to a full-time MOC-based schedule over time
Desired Qualifications
- Previous experience in aviation, airline, or Part 135 operations
- Wheels Up experience, particularly in Crew Scheduling, Crew Planning, Logistics, Flight Control, Training, or other operational support functions
- Experience supporting pilots, flight crews, or other safety-sensitive employees
- Familiarity with crew scheduling systems, flight operations, crew logistics, pilot records, or other aviation operational systems
- Experience administering or supporting employee compensation, incentive programs, bonuses, or training agreements
- Experience working with HRIS, crew management, records management, or other enterprise systems
- Experience with data reconciliation, auditing, reporting, quality control, or maintaining large volumes of detailed records
- Demonstrated experience identifying process gaps and implementing improvements that increase efficiency, accuracy, or consistency
- Knowledge of compliance practices, auditing techniques, root cause analysis, and problem-solving methodologies
- Experience working in a high-volume operational environment where priorities can change quickly and timely response is critical
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.