Operations Support Specialist

Operations Support Specialist at Delaware Guidance Services provides intake, scheduling, front-desk coordination, and medical-records support for behavioral health services. Responsibilities include handling intake calls and patient scheduling, updating demographics and insurance information, verifying eligibility and insurance, managing appointment reminders and no-shows, maintaining patient packets and intake assessments, ensuring forms are up to date, coordinating with therapists and outpatient coordinators, processing co-pays, and maintaining chart audits and medical records. The role requires HIPAA privacy and security training completion, strong time-management, organization, and communication skills, ability to handle confidential information, and a professional, collaborative approach in a non-profit outpatient setting. Minimum qualification is a high school diploma or GED (or equivalent experience). Travel is minimal; the work is office-based with a focus on supporting patients, families, and clinical staff across multiple Delaware offices.