Operations Support
$41,600–$41,600 year
On-siteLouisville, Kentucky, United States
Job Summary
Support daily freight operations by assisting with driver check-ins, distributing manifests, and coordinating inbound and outbound processing while monitoring workflow status and escalating issues. Maintain documentation accuracy by reviewing Bills of Lading, delivery receipts, and manifests for completeness, scanning records, and ensuring consistent data entry. Coordinate customer communications through evening pre-call activities and follow-ups, serving as a reliable point of contact for inquiries and escalating discrepancies regarding Over, Short, and Damaged freight. Resolve operational exceptions by coordinating with shippers and internal teams to protect service quality and reduce disruption. Provide administrative support to leadership, manage records and reports, and backfill coverage needs as required.
Required Qualifications
- High school diploma or equivalent
- 1-3 years of administrative, logistics, transportation, operations support, customer service, or related experience
- Strong knowledge of business English, spelling, grammar, punctuation, and professional written communication
- Ability to read, interpret, and follow written and verbal instructions accurately
- Strong organizational skills with exceptional attention to detail
- Ability to prioritize responsibilities and effectively manage multiple tasks simultaneously
- Proven ability to communicate effectively with internal teams, customers, vendors, and external partners
- Proficient typing skills, including the ability to type approximately 35-40 words per minute
- Basic mathematical skills including addition, subtraction, multiplication, division, fractions, and decimals
- Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel
- Moderate proficiency in Microsoft Excel, including: Pivot tables, Data filtering and sorting, Duplicate identification and cleanup, Working with large datasets
- Experience with electronic document management, data entry systems, and routine database activities
- Ten-key data entry proficiency and office filing systems experience
Desired Qualifications
- Experience supporting transportation, logistics, distribution, warehousing, or freight operations
- Familiarity with freight documentation, Bills of Lading, delivery records, and transportation workflows
- Experience handling customer communications in a fast-paced operational environment
- Exposure to terminal operations, dispatch, routing, or transportation support functions
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