Operations Support Officer
HybridBracken Ridge, Queensland, Australia
Job Summary
Respond to family enquiries across phone, email, and online channels while providing accurate information on enrolments, bookings, CCS claims, and billing. Process new enrolments, manage booking changes and waitlists, and investigate CCS errors to ensure timely resolution. Support billing enquiries, maintain accurate account records, and implement debtor management processes. Contribute to administrative reporting on enrolment statistics and family trends while meeting performance metrics for incoming calls and emails. Maintain precise documentation, logs, and checklists to keep administrative processes compliant and efficient.
Required Qualifications
- Highly organised with strong attention to detail
- Experienced in administration, enrolment coordination or customer service support or similar roles
- Skilled in Microsoft 365 and comfortable working with data
- A strong communicator who builds positive relationships
- Able to juggle multiple priorities and meet daily deadlines
- Professional and confident handling sensitive information
- Familiar with OSHC, education, childcare or community services
- Familiar with CCS processes and childcare administration systems (eg Xap, QikKids), enrolments and billing
Desired Qualifications
- A solutions-focused mindset
- Commitment to Jabiru's mission, values, and child-safe culture
- A proactive approach to improving processes and supporting others
- Ability to demonstrate flexibility and support your team mates in a dynamic environment
- A genuine desire to make a positive difference
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