Operations Support Manager
$80,000–$85,000 year
On-siteMoreno Valley, California, United States
Job Summary
Oversee new startup functions including project management, systems training, and equipment setup for ShipBob fulfillment centers. Act as the primary point of contact for SFN partner sites, managing the 60–90-day launch phase while conducting operational audits and troubleshooting onboarding issues. Configure dashboards and WMS tools to drive adoption of key features, coach partner staff on SOPs, and ensure strict compliance with SLAs and KPIs. Travel to partner locations for site selections, implementation support, and process improvement initiatives, maintaining daily status updates and managing Jira tickets.
Required Qualifications
- 3-5+ years of operations leadership experience in an e-commerce fulfillment environment with experience managing 3PL relationships
- Advanced understanding of outbound and inbound fulfillment operations
- Advanced experience within B2B fulfillment and expertise with unique retailer compliance requirements
- Ability to consistently assess partner site needs and drive solutions to meet those needs and connecting partners to proper resources
- Strong interpersonal skills to effectively build consensus, gain buy-in and persuade stakeholders on key decisions
- 3+ years of experience in opening new building sites and setting up teams for success
- Knack for teaching and helping our SFN partners ensure adoption of ShipBob SOP's, tools, and WMS systems
- Intermediate skills with Microsoft Office tools, specifically with Excel
- Ability to create and read CAD drawings to review building layouts
- Ability to be on-site up to 90% of the time, including weekends, as necessary
- Must have access to a vehicle for travel needs between locations
- Must be located within the Inland Empire area or within 1 hour drive of ShipBob's Moreno Valley Innovation Center (128010 Eucalyptus Ave, Moreno Valley, CA 92555)
- Must be able to spend ~90% of your time on-site
- Must be able to travel to sites and perform operational audits and track performance
- Must be able to travel and assist with site implementations as required
- Must be able to handle all questions, requests, and issues related to onboarding at ShipBob as a SFN partner site
- Must be able to perform operational audits and track performance
- Must be able to ensure that assigned fulfillment centers receive operational training according to established training schedules and standards operating procedures
- Must be able to partner with local fulfillment center management to identify process gaps and create training plans to bring the site up to standard
- Must be able to review KPIs and performance reporting to identify areas of opportunity and partner with local site leaders to develop actions to bring the site up to standard
- Must be able to proactively identify and manage process improvement initiatives that improve merchant experience
- Must be able to comply to all food safety and compliance policies and regulations
Desired Qualifications
- Ability to create and read CAD drawings to review building layouts preferred
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