Operations Support Intern
On-siteDouala, Littoral, Cameroon
Job Summary
Respond to partner and customer requests, questions, and operational issues while monitoring transactions and following up on service-related problems. Document, track, and resolve concerns by escalating complex issues to appropriate teams and collaborating across functions for efficient resolution. Contribute to operational reporting, data collection, and performance monitoring, identifying recurring issues to suggest practical solutions that improve the partner and customer experience. Maintain high professionalism while adhering to established procedures and participating in assigned projects to ensure smooth day-to-day operations.
Required Qualifications
- A strong customer-first mindset and genuine interest in helping people
- Excellent communication and interpersonal skills
- Flexibility and willingness to work different schedules when required
- Ability to remain calm and professional when handling difficult customer or partner situations
- Strong attention to detail and ability to follow processes
- Proactive problem-solving skills and willingness to learn
- Ability to work effectively both independently and as part of a team
- Good organizational and time-management skills
- Basic digital literacy and ability to work with common digital tools
- A positive attitude, resilience, and willingness to take ownership of assigned tasks
- Recent graduate or final-year student in Business Administration, Management, Economics, Marketing, Computer Science, Information Systems, Communication, or a related field
- Candidates must be available for the full 3-month internship period
Desired Qualifications
- Previous customer service, sales, operations, or fintech experience
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