Operations Support Executive - Customer Experience
On-siteMumbai, Maharashtra, India
EXPIREDMumbai, Maharashtra, IndiaOn-siteFull TimeSenior LevelFinTechLarge
Full TimeSenior LevelLargeFinTech
Job Summary
Be the main point of contact for merchants by owning digital customer queries end-to-end via email and live chat. Investigate and resolve payment-related issues while collaborating with Sales, Underwriting, and other teams to ensure a smooth merchant experience. Share customer feedback to help improve product and processes. Fluent in English with excellent communication skills, you will handle multiple tasks in a fast-paced environment using Excel and modern business tools like Salesforce. Comfortable working independently during late-shift hours with the judgement to follow guidance and escalate when needed.
Required Qualifications
- Fluent in English
- Excellent written and verbal communication skills
- Previous experience in a customer experience role
- Excellent organisational skills
- Ability to prioritise and handle multiple tasks in a fast-paced environment
- Strong attention to detail
- Proactive approach to problem-solving
- Comfortable working with data and numerical information in Excel
- Skilled in using modern business tools (Salesforce or similar CRM/ops systems)
- Collaborative mindset
- Genuine interest in helping colleagues succeed
- Comfortable working independently during late-shift hours
- Judgement to follow guidance, manage priorities and escalate when needed
Desired Qualifications
- Experience in financial services or fintech
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