Operations Support Consultant

Research and resolve complex operational issues involving brokerage accounts, advisory accounts, retirement plans, trusts, corporations, LLCs, partnerships, and other entity account types. Interpret legal and account documentation to determine authorized parties, account restrictions, and permissible account activity. Evaluate money movement requests and transactions while balancing risk mitigation, fraud prevention, regulatory requirements, and client service expectations. Conduct independent research to address complex issues involving securities-based lending, margin activity, trading violations, cost basis, security lots, and tax-related transaction impacts. Partner with direct sponsor companies to correct account and processing errors such as share class discrepancies, annuity rider issues, and account servicing concerns. Identify process gaps across teams and workflows, collaborating with business partners to improve operational efficiency and client outcomes. Assist with client fraud investigations, recovery efforts, and escalated service situations while maintaining appropriate controls and documentation.