Operations Support Associate (Healthcare)

Respond to appointment requests, phone calls, emails, and electronic messages while greeting patients with professionalism and resolving inquiries. Accurately register patients for appointments, procedures, and hospital admissions using the health record system, then collect and update demographic and insurance information. Verify insurance coverage, obtain pre-authorizations, and process co-pays and deductibles to maintain financial transparency. Collaborate with clinical and administrative teams to ensure smooth patient flow and maintain up-to-date patient records. Maintain strict confidentiality in compliance with HIPAA and organizational policies. Work onsite in Islamabad from 5:00 PM to 2:00 AM.