Operations Support Assistant
$69,638–$69,638 year
On-sitePenticton, British Columbia, Canada
Job Summary
Conduct administrative support for the Operations Support group using scheduling tools, databases, and office productivity software. Liaise between customers and personnel to handle service inquiries, maintain filing systems, and answer the department number. Prepare correspondence, reports, and invoices while tracking expenses and reviewing incoming mail. Analyze data records and exception reports to identify discrepancies, contact internal staff for clarifications, and implement necessary corrections in computer systems. Produce field inspection orders, record test results, and maintain status reports. Update databases by importing files and entering records, then recommend system improvements and develop alternative methods. Maintain department manuals, catalogues, and reports to ensure filings are current. Act as the main administrative contact for the office, arranging meetings, booking facilities, and taking minutes.
Required Qualifications
- High school graduation including courses in business communications and office practices
- Eighteen (18) months directly related relevant experience, including records management and administrative support
- Strong communication and interpersonal skills to handle a wide variety of external and internal inquiries; including sound verbal and written communications skills with the ability to correct spelling, punctuation and grammatical errors as required to prepare and compose a variety of external and internal correspondence and process inquiries
- Sound problem-solving, analytical and organizational skills
- Ability to be self directed, highly organized and adaptable to be able to re-prioritize and adjust workload and schedule in order to satisfy multiple external and internal demands
- Fast, accurate keyboard skills including the ability to format various types of correspondence, and reports into computer spreadsheets
- Sound working knowledge of applications software in use in the department (e.g. MS Access, Word, Excel, Project, PowerPoint, Maximizer, SAP) and the ability to format reports, documents and presentations
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