Operations Support Agent - PUD (Noi Bai) / Nhân viên Hỗ trợ Giao nhận (Nội Bài)

Sort documents/goods for export and import according to the exploitation process. Handle abnormal cases during the exploitation process (broken goods, misplaced routes...). Perform scanning and reporting. Coordinate with the Delivery and Coordination department to handle unusual receipt situations and cases where goods cannot be delivered or have other customer requests. Contact customers and external FedEx or related departments for additional information to support delivery and receipt of goods. Perform procedures to return goods to the origin or the sender in Vietnam. Record and monitor inventory. Store documents according to regulations. Perform other tasks as assigned by the direct manager. Work in shifts. Comply with the company's labor regulations.