Operations Supervisor
On-site · Johnston, Rhode Island, United States
Job Summary
Operations Supervisor responsible for overseeing day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination; monitor and analyze operational KPIs using the company IT infrastructure; partner with the Location Manager to maintain operational readiness; collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management; directly supervise staff, coordinate with HR, Recruiting, and Safety teams, and drive a culture of accountability and continuous improvement; ensure safety, regulatory compliance (DOT), and strong customer relationships; respond to inquiries and service issues with professionalism and urgency; required: 2+ years in operations and supervision with 25+ employees, Bachelor's degree in related field preferred or 4+ years equivalent experience; strong candidate should have experience with transportation management systems and cross-functional collaboration.
Required Qualifications
- 2+ years of experience maintaining client relationships and managing accounts in an operational setting
- 2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings
- 2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries
- Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership
- Experience in a unionized environment and familiarity with collective bargaining agreements (CBAs)
- Experience in K-12 transportation or working with school district customers
- Proficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
- Exceptional organizational skills with the ability to effectively manage concurrent priorities and deadlines
- Demonstrated track record of developing direct reports and building high-performing supervisory teams
- Strong communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization
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