Operations Supervisor
On-siteBoisbriand, Quebec, Canada
Job Summary
Maintain excellence in store merchandising, detail, and customer service while ensuring 100% customer satisfaction and data entry accuracy. Recruit, hire, and develop staff through coaching, goal setting, and performance appraisals. Handle escalated customer service issues and offer solutions. Control and reporting of Accounts Receivable and Accounts Payable. Ensure compliance with all Brick Group policies and procedures. Lead by example to promote teamwork across all departments. Maintain store inventory levels and accuracy. This role reports to the Store Manager and requires flexibility to work any shift, including evenings and weekends.
Required Qualifications
- High school diploma or equivalent
- 2 or more years of customer service or sales experience
- Previous retail Supervisory or Senior Associate experience
- Proven track record in customer service, operations and merchandising
- Excellent verbal and written communication skills
- Highly developed problem solving skills
- Good time management skills and work ethic
- The ability to promote an extreme level of excellence and pride in customer service and store detail
- Flexibility to work any shift, including evenings and weekends, as required
Desired Qualifications
- post secondary education
- Previous retail Supervisory or Senior Associate experience
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