Operations Supervisor
On-site · Rockville, Indiana, United States
Rockville, Indiana, United StatesOn-siteFull TimeMid LevelBachelors DegreeEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
Oversee daily call-center operations, coach and develop agents to meet KPI metrics and client requirements, participate in recruiting and onboarding of agents, manage performance and coaching, align operational goals with senior management, drive communication across Client Experience and call centers, and implement initiatives to improve sales and service outcomes.
Required Qualifications
- Minimum 2-3 years of outbound sales leadership experience
- 2–3-year coaching, training, and people development experience
- Bachelor's degree preferred.
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