Operations Supervisor

Operations Supervisor at Spire Orthopedic Partners overseeing front office and clinical support staff at the Danbury, CT site. Acts as a working supervisor to supervise Front Office (Check-In & Check-Out) and dotted line oversight of Medical Assistants, Nurses, and X-Ray Techs; actively supports front desk operations by performing daily check-in/check-out tasks; ensures a high-quality patient experience and cross-site coordination. Responsibilities include liaising between facilities, IT, and departments to resolve issues, coaching staff to meet customer service expectations, daily workload assignment in consultation with Clinical Operations Manager, participating in hiring, providing training on front-end workflows, optimizing workflows for efficient and high-quality care delivery, addressing patient concerns, reporting on patient satisfaction and operational metrics, ensuring policy compliance, maintaining appropriate staffing, delivering performance feedback, and maintaining facility cleanliness and presentation to ONS standards. Requires high school diploma or equivalent; healthcare leadership experience and knowledge of Practice Management Software are valued; the role emphasizes leadership, staffing, training, and process optimization in a medical practice environment.