Operations Supervisor - Residence Inn Annapolis
$40,560–$40,560 year
On-siteAnnapolis, Maryland, United States
Job Summary
Tour and inspect rooms daily to monitor cleanliness, safety, and product quality while verifying actual room status and reporting unserviceable units. Assign specific responsibilities to associates, verify staff-to-room ratios, and conduct self-audits to improve performance. Support the Executive Housekeeper and hotel leadership by organizing shifts, training housekeeping teams, and ensuring adequate supplies. Part of the day is dedicated to preparing and breaking down the breakfast buffet, engaging with customers, and returning food products to meet health standards. This role requires a 7-day rotational schedule including weekends and holidays. Colwen Hotels operates 49 properties across 9 states, offering associates career advancement and training programs.
Required Qualifications
- Prior related work experience
- hotel experience
- Excellent interpersonal and communication skills
- Strong supervisory and leadership skills
- Excellent time management and organizational skills
- Proficient in English language
- Ability to learn new computer software programs and operate the property management system
- Familiar with common computer software programs
- Willingness to work 7-day rotational work schedule including weekends and holidays
Desired Qualifications
- Specific brand knowledge
- Bilingual
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