Operations Supervisor (Nights) - Raleigh
On-siteRaleigh, North Carolina, United States
Job Summary
Conduct pre-hospital and inter-facility patient care, safely operate emergency vehicles, and provide lift assist and demand truck deployment. Lead, guide, and assist in training lower-level personnel and students; ensure timely submission of timesheets, payroll documentation, and required paperwork. Screen candidates using the Applicant Tracking System, maintain equipment cleanliness, and enforce departmental policies and protocols. Accurately document information in EMS charts, including PCRs and vehicle inspections, while adhering to company and local agency standards. Maintain professional interactions with healthcare personnel and patients, attend refresher programs, and implement safety regulations. Work nights in a fast-paced environment requiring sound judgment in high-pressure situations.
Required Qualifications
- Current CPR certification
- Valid driver's license with an acceptable driving record
- Current state EMT or Paramedic certification/licensure, or National Registry (NREMT) certification with the ability to obtain state reciprocity prior to the start date
- Ability to remain calm, exercise sound judgment, and perform effectively in high-pressure and emergency situations
- Strong interpersonal and communication skills, with the ability to interact professionally and compassionately with patients, coworkers, leadership, and other stakeholders
- Excellent organizational, time management, and prioritization skills
- Demonstrated problem-solving and decision-making abilities
- Ability to read, interpret, and follow safety regulations, operating procedures, maintenance instructions, and written or verbal reports
- Demonstrated leadership and mentoring skills, with the ability to promote teamwork and accountability
- Must be physically capable of operating various vehicles and equipment essential to the job duties of an EMS provider
- Ability to push and pull objects exceeding 50 pounds
- Must be able to sit, ride, or drive in an ambulance for extended periods while maintaining attention and responsiveness
- Ability to perform physically demanding work in fast-paced and unpredictable environments, including emergency situations
- Must be able to effectively manage the physical and emotional demands associated with providing patient care and emergency response services
- Frequently required to stand, walk, bend, kneel, stoop, reach, and move patients and equipment in a variety of environments
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