Operations Supervisor - Mandarin- KL (Social Media)

Oversee and supervise a team of agents, conducting observations, briefings, and meetings to ensure service level standards are met. Manage training sessions, transfer workflow knowledge, and coach staff on policies, procedures, and operational changes. Monitor attendance, performance, and productivity while preparing accurate reports and tracking incentive programs. Collaborate with technology, product, and legal departments to optimize review processes and platform content ecosystems. Adjust personnel allocation based on data analysis regarding timeliness and violation rates. Ensure open communication flows between agents, supervisors, and management while initiating corrective actions for system issues.