Operations Supervisor – Digital Solutions
On-siteAktau, Karaganda, Kazakhstan
Job Summary
Lead execution of all operational activities by determining resource requirements, managing crew and asset utilization, and overseeing inventory to positively affect EBITDA. Conduct regular customer service quality review meetings with sales to ensure satisfaction and translate equipment verifications into client standard operating procedures. Provide technical support to field staff and customers before, during, and after jobs through briefing and debriefing processes. Partner with sales to identify new business opportunities, manage budgets for bids and quotes, and maintain strong customer relationships. Oversee the creation of delivery tickets, approve final job summaries in the Weatherford Performance Tracking System, and ensure compliance with the FieldFX usage process. Manage equipment maintenance and modifications according to technical manuals while driving continuous improvement initiatives. This role requires a Bachelor's degree in Engineering or Science, minimum five years of oilfield operations experience, and fluency in Kazakh, English, and Russian.
Required Qualifications
- Bachelor's degree in an Engineering or Scientific discipline
- Minimum 5 years of work experience in oilfield operations related to deployment and supporting: Artificial Lift Systems Automation (VSD, Controllers)
- Minimum 5 years of work experience in oilfield operations related to deployment and supporting: Real Time Monitoring Systems
- Minimum 5 years of work experience in oilfield operations related to deployment and supporting: Flow measurement devices
- Minimum 5 years of work experience in oilfield operations related to deployment and supporting: Production Optimization platforms
- Minimum 5 years of work experience in oilfield operations related to deployment and supporting: Data transmission: GSM, Wifi, Radio, Satelite
- Minimum 5 years of work experience in oilfield operations related to deployment and supporting: Cloud platforms
- Minimum 5 years of work experience in oilfield operations related to deployment and supporting: Solar panel system
- Experience in the execution of day-to-day operations and product related projects
- Electronic hands-on experience
- 2+ years' experience in supervisory / coordinator role
- Knowledge of relevant industry regulations
- Driving license, min level B
- Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles (GAAP)
- Comprehensive understanding of the technical job planning requirements
- Good understanding of Engineering, Service Quality and Sales
- Excellent customer/client communication
- Comprehensive understanding of customer requirements and market conditions
- Ability to work in high pressure situations, balancing both client and business expectations
- Knowledge of company's business practices including strategic planning, budgeting, staffing, Health Safety and Environmental (HS&E) and compliance
- Ability to accurately assess, solve, implement, and communicate solutions to problems
- Ability to manage, develop and coach teams across organizational boundaries
- Demonstrated ability to work in a global matrix organization
- Excellent leadership, strong interpersonal, negotiating, influencing and planning skills
- Team player
- Strong organizational and effective communication skills
- Strategic thinking skills
- Problem solving capabilities
- Intermediate knowledge of JDE, Hyperion, TapRoot, PeopleSof, Salesforce systems and FieldFX (where applicable)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- ERP or CRM systems (e.g., JDE, Oracle, Salesforce)
- Basic data analysis and reporting
- Required language proficiency - fluent in Kazakh, English, and Russian
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