Operations Supervisor - DAYS
On-sitePortsmouth, New Hampshire, United States
Job Summary
Supervise, direct, and train staff to perform support functions while ensuring day-to-day operations meet optimum quality standards. Assign work based on site needs to satisfy production or quality requirements and assist Operations Managers in delivering timely functional area deliverables. Track activity progress, adjust for objectives, and report status to Unit Managers. Manage the progressive discipline process, recommend promotions and terminations, initiate performance reviews, and conduct new employee or refresher training. Ensure Standard Operating Procedures are followed, understood, and kept up to date. Maintain a SECRET level security clearance and reside within 90 miles of Portsmouth, New Hampshire.
Required Qualifications
- Must live within a 90-mile radius of the National Visa Center, located in Portsmouth, New Hampshire
- Must be a U.S. citizen
- Must be able to obtain and maintain a SECRET level security clearance; otherwise, an MRPT is required
- Minimum Associates Degree
- One (1) year of experience in visa operations support
- One (1) year of supervisory experience
- Strong written and verbal command of the English language
- Strong administrative and organizational skills
- Basic Computer Skills
- Excellent interpersonal and communication skills
- Demonstrate a professional work ethic
- Ability to work independently and collaboratively
- Analytical skills and attention to detail
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