Operations Supervisor

Job Summary

Required Qualifications

• •Class B CDL with passenger endorsement
• •Possession of, or the ability to obtain, Class B CDL with passenger endorsement
• •Strong leadership skills
• •Communication skills
• •Exceptional problem-solving abilities
• •Strong analytical mindset
• •Time management skills
• •Adaptability
• •Solid understanding of customer service principles
• •Must be available for Saturdays of home Penn State Football games
• •Must be able to lift 50 lbs
• •Must be able to shoveling bus stops
• •Must be able to deploy gates and signs
• •Must be able to monitor bus loading
• •Must be able to direct traffic
• •Must be able to maintain crowd control
• •Must be able to provide directions and assist patrons with route questions
• •Must be able to plan and supervise bus operators' work and performance
• •Must be able to monitor route performance
• •Must be able to coordinate with maintenance teams for vehicle readiness
• •Must be able to manage customer feedback
• •Must be able to react to and remedy acute situations such as absenteeism, accidents, injuries, employee illness, mechanical breakdowns, and police requests
• •Must be able to collaborate with local stakeholders
• •Must be able to solve real-time challenges
• •Must be able to implement innovative strategies
• •Must be able to enhance the transportation experience for riders
• •Must be able to foster a collaborative work environment
• •Must be able to identify areas for improvement
• •Must be able to prioritize tasks effectively
• •Must be able to respond to changing conditions and community demands
• •Must be able to ensure that all services run on schedule and meet quality standards
• •Must be able to ensure that the needs of our passengers are always at the forefront of operations
• •Must be able to ensure that our transit services meet community needs effectively
• •Must be able to ensure a culture of safety and compliance among staff
• •Must be able to ensure that our services run smoothly and efficiently
• •Must be able to positively impact the community
• •Must be able to lead a dedicated team
• •Must be able to manage a diverse team
• •Must be able to quickly make decisions
• •Must be able to check MVR
• •Must be able to pass drug and alcohol testing
• •Must be able to pass criminal background check
• •Must be able to pass functional requirement evaluation
• •Must be able to pass E-Verify

Desired Qualifications

• •English major