Operations Supervisor - AR Followup/Complex Claims
On-sitePasig City, Metro Manila, Philippines
Job Summary
Monitor and oversee daily AR/Complex Claims team activities, including inventory management, staff training, and equitable work assignment coordination. Perform weekly QA reviews of team work, analyze productivity reports, and provide updates to the AR Analyst. Resolve external and internal client inquiries while maintaining strict confidentiality and compliance with HIPAA policies and Information Security procedures. Ensure remote client access is disabled for terminated or transferred employees and report any security violations to HIPAA Officers. Manage team attendance and PTO usage while enforcing disciplinary action as necessary. Requires 1+ years in hospital business office billing, proficiency in Microsoft Office, and a smart-phone for multifactor authentication.
Required Qualifications
- 1+ years experience in a hospital business office setting or similar setting
- Experience in Hospital/Facility billing and Home Infusion billing
- Must be reliable, responsible, goal oriented and flexible
- Excellent interpersonal, communication and organizational skills
- Strong verbal and written skills in order to effectively communicate with patients, co-workers, insurance companies, hospital staff, and clients
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
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