Operations Supervisor (934)
On-siteCape Town, Western Cape, South Africa
Job Summary
Review daily sales performance data to identify trends, gaps, and opportunities for the team. Conduct daily huddles to align actual performance against targets and manage agents with performance gaps through clear action plans. Coach and develop agents using the 80/20 principle, observing interactions to provide structured feedback and implementing personalized development plans. Set daily priorities, execute sales plans with real-time adjustments, and maintain accurate documentation of coaching notes and process updates. Collaborate with Training, QA, Workforce, and Leadership to drive continuous improvement and ensure adherence to operational standards.
Required Qualifications
- Matric / Equivalent qualification
- Proven sales experience (essential)
- Strong understanding of sales performance metrics and target-driven environments
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint)
- Strong analytical ability with experience interpreting performance data and driving improvements
- Excellent communication and interpersonal skills, with the ability to influence at all levels
- Ability to work in a fast-paced, high-pressure environment while maintaining performance standards
- Strong planning, organizational, and problem-solving skills
Desired Qualifications
- Previous experience in a Team Leader / Supervisor role or equivalent (beneficial)
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