Operations Supervisor 2
$40,560,000–$50,544,000 year
On-siteBurbank Los Angeles County, California, United States
Job Summary
Lead floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience. Coach team members on selling skills, behaviors, and processes while monitoring payroll to ensure hours stay within budget. Drive Total Monthly Income goals through daily sales communication, weekly performance discussions, and mystery shop reviews. Monitor inventory, special orders, receiving, and layaway processes to ensure quality standards are met. Fill open positions within 30 days to maintain staffing levels and build a strong talent pipeline. Stand, walk, and sit for extended periods while lifting up to 25 pounds. Full-time Sunday through Saturday schedule with a starting rate of $19.50 to $24.30.
Required Qualifications
- High School Diploma or degree
- Two-four years prior retail management experience in an apparel or specialty store environment
- Prior experience with a computerized POS system
- Must be able to stand, walk, and sit for extended periods of time
- Must be able to reach for tools and objects with hands and arms
- Must be able to climb stairs
- Must be able to stoop, kneel, crouch, or crawl
- Must be able to lift to 25 pounds
- Must be able to see up close and at a distance
- Must be able to use peripheral vision and depth perception
- Must be able to look at, read, and use a computer and all other electronic devices for long periods of time
- Must be available for full time hours Sunday through Saturday 40 hours a week
Desired Qualifications
- passionately enthusiastic
- endlessly curious
- customer obsessed
- dynamic
- attentive
- inspiring leader
- mastered relationship building with team members and customers alike
- acting as a mentor, leader, and coach
- build a climate of high performance and five-star customer service
- maximize the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members
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