Operations Supervisor (1092)

Job Summary

Required Qualifications

• •Proven Coaching experience
• •Takes personal responsibility
• •Goes the extra mile to achieve agreed objectives
• •Willingly shares knowledge, ideas and experience
• •Seeks feedback for continuous improvement
• •Reflects Teleperformance's values in their dealings with others, internally and externally
• •Coaching others and talking through end to end processes of the call flow
• •Excellent Administration Skills
• •Analytical Thinking
• •Coaching
• •Communication
• •Continuous Learning
• •Customer Focus
• •Information Monitoring
• •Planning & Organizing
• •Ability to work under Pressure
• •Team leadership and people development
• •Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives
• •Ability to deep dive/analyze customer related data and draw conclusions leading to improvement initiative recommendations
• •Demonstrated ability to drive process changes and improvements
• •Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners)
• •Goal driven, target orientated, able to step back and look at the bigger picture
• •Experience in writing documentation and standard operating procedures
• •Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint
• •Professional approach to working with colleagues at all levels – Team Leads, Team Managers, Remote Mentors, Training Team, Support Service Teams and Global CS Teams
• •Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills
• •Motivated to work on own initiative
• •Excellent interpersonal and communication skills
• •Proven ability to make and implement decisions
• •Proven ability to influence change at all levels as appropriate
• •Accuracy and Variances
• •Attendance and Adherence