Operations Specialist
On-site · Palatka, Florida, United States
Job Summary
Operations Specialist supports day-to-day operations across Front Load, Rear Load, Roll-Off, or ASL, coordinating dispatch, monitoring route performance, and resolving service issues. Serves as liaison between drivers, operations leadership, customer service, and administrative teams to ensure accurate workflows, compliance with DOT requirements, and high-quality service delivery. Responsibilities include reviewing route sheets and service logs, onboarding drivers with schedules and expectations, tracking KPIs such as service efficiency and downtime, maintaining documentation in company systems, and identifying opportunities to improve operational processes and reduce inefficiencies. Requirements include a high school diploma or equivalent (associate or bachelor's preferred), 2+ years in operations/logistics/dispatch, experience in waste management or transportation preferred, proficiency with Microsoft Office and routing/dispatch systems, and strong problem-solving and communication skills.
Required Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s preferred)
- 2+ years of operations, logistics, dispatch, or route management experience preferred
- Experience in waste management, transportation, or service-based industries preferred
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, high-volume environment
- Proficient in Microsoft Office (Excel, Outlook, Teams); experience with routing or dispatch systems preferred
- Strong problem-solving and communication skills
- Ability to prioritize multiple tasks and adapt to changing operational needs
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