Operations Specialist- TELS Platform

Respond to inbound customer and internal stakeholder requests via phone and email, ensuring timely resolution. Diagnose customer needs by asking targeted questions and identify appropriate solutions while working efficiently across multiple systems and tools. Manage site implementations by preparing buildings and users for rollout and recommend training materials. Collaborate with internal teams to verify and implement solutions, documenting actions and outcomes clearly. Collect and analyze customer feedback to identify usage trends and areas for improvement. Build and maintain strong relationships with TELS Platform users to ensure they receive maximum value from the system. Maintain and update internal and external training materials; lead live training sessions as needed. Act as a resource for other team members and collaborate with Sales, TELS Building Services, and Engineering on department initiatives.