Operations Specialist Sr

Execute complex, moderate-to-high risk financial transactions using standard policies while identifying and addressing exceptions. Serve as a point of escalation for complex cases and partner with internal service partners to route calls and documents. Interact with external customers to complete transactions, ensuring appropriate documentation is available and providing consultation on customized solutions. Review existing processes to recommend improvements and drive implementation, acting as a subject matter resource for process improvement projects. Train and onboard new hires while participating in risk mitigation activities to ensure compliance with established service levels.