Operations Specialist – Schemes
On-siteManchester, England, United Kingdom or York, England, United Kingdom
Job Summary
Execute changes to existing schemes, including product re-builds, rate, and wording updates, in collaboration with the Underwriting Governance and Change Manager. Manage operational processes for new schemes and serve as the primary contact for all Operational Risk Events, owning associated actions. Oversee adoption of new processes, tools, and technology while ensuring regulatory and governance procedures are strictly adhered to. Develop comprehensive change management strategies, assess impact on business processes, and define success metrics to evaluate initiative effectiveness. Build and manage stakeholder networks with internal teams and broker partners to drive outcomes.
Required Qualifications
- Demonstrable experience in an operations, coordination, or change-focused role within insurance or a similar environment
- Experience supporting or delivering process improvements or change initiatives, working across multiple stakeholders
- Strong organisational skills with the ability to prioritise effectively across competing demands
- Confident communicator, able to influence stakeholders and bring the right people together to drive outcomes
- Proven ability to deliver in a fast-paced environment, maintaining attention to detail and seeing tasks through to completion
- Strong operational mindset – able to identify issues, ask the right questions, and drive solutions
- Ability to work independently, taking ownership and acting as a reliable 'right hand' support
- Good working knowledge of Microsoft Office tools (especially Excel and PowerPoint)
Desired Qualifications
- Experience in schemes or delegated authority environments (preferred but not essential)
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