Operations Specialist
On-site · Omaha, Nebraska, United States or Bellevue, Nebraska, United States
Job Summary
The Operations Specialist provides front-desk and clinical-support duties at satellite clinics, welcoming patients and visitors, directing them to services, scheduling appointments, handling medical records, and assisting with financial forms. Responsibilities include preparing charts, entering results, answering phones, assisting with patient registration, interpreting for non-English speakers, coordinating with the medical team to explain treatment plans and financial resources, and ensuring privacy under HIPAA. The role requires English and Spanish proficiency, strong Microsoft Office and clerical skills, and a patient-service orientation in a fast-paced healthcare environment. Two full-time openings located in Omaha (N 90th area) and Bellevue, NE; roles involve standard Monday–Friday hours with occasional evenings. The job emphasizes teamwork, confidentiality, and excellent customer service in a nonprofit health-center setting.
Required Qualifications
- High school diploma or GED
- Verbal and written proficiency in English and Spanish
- Proficient in Microsoft Office
- One or more years of customer service experience (face-to-face and phone)
- Medical office experience preferred
- Basic operational knowledge of office machinery
- Ability and willingness to attend workshops, meetings, and/or in-services
- Demonstrated ability to relate effectively to the public, patients, and healthcare providers
- Demonstrated ability to work as a team
- HIPAA compliance familiarity
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