Operations Specialist III, Aerospace & Defense (US)
$54,080–$62,400 year
On-siteCarlsbad, California, United States
Job Summary
Independently resolve all escalated logistics issues using available resources with minimal assistance, anticipating problems before they surface. Make margin and cost tradeoffs for order approvals by balancing speed, cost, and customer impact without defaulting to escalation. Serve as the go-to resource for sector-specific process nuance, flag SOP gaps, and lead through example while maintaining minimal errors. Assist teammates in resolving escalations and guide less-tenured members through difficult issues. Maintain deep knowledge of trade, regulatory, and compliance requirements, including obtaining necessary certifications. Available for 2 weeks of on-site training in Carlsbad, CA.
Required Qualifications
- Demonstrated success as an Operations Specialist II, or equivalent experience independently resolving complex, time-critical logistics escalations
- Working knowledge of margin and cost tradeoffs, and comfort applying that knowledge to real-time approval decisions
- Deep, near-expert familiarity with the trade, regulatory, and compliance requirements relevant to your sector
- Track record of coaching or supporting less-tenured teammates through difficult issues
- Sound judgment under pressure, with a track record of getting ahead of problems rather than reacting to them
- Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters
- Minimum of 9-12 months in the OS III role
- Consistently meeting or exceeding OS III performance standards, tracked through ongoing 1:1 check-ins and confirmed across two consecutive Semi-Annual Reviews (SARs)
- Demonstrated ability to guide teammates in real time — catching and correcting issues as they happen, not just after the fact
- Working familiarity with monitoring and resourcing tools (e.g., Zendesk, Twilio, live dashboards) beyond your own queue
- Manager recommendation, confirming readiness to operate as the sector's top escalation resource and take on informal team-leadership responsibility
Desired Qualifications
- Willingness to obtain additional certifications, where applicable within your sector
- Willingness to obtain additional certifications required for the Expert tier, where applicable, in addition to your existing sector certifications
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