Operations Specialist II, Aerospace & Defense (US)
$47,840–$54,080 year
On-siteCarlsbad, California, United States
Job Summary
Independently resolve failed-to-load shipments by starting carrier traces and sourcing driver coverage for oversized loads using bid/quote tools. Exercise independent judgment to de-escalate difficult situations without assistance while understanding downstream order impacts. Communicate proactively with customers, drivers, and agents throughout the shipment process and identify system workflow improvements. Maintain required sector certifications and meet performance metrics appropriate for the level. Complete two weeks of on-site training in Carlsbad, CA, and work the shift pattern required by the team.
Required Qualifications
- Demonstrated success as an Operations Specialist I, or equivalent time-critical logistics / customer operations experience
- Proven ability to make sound decisions with incomplete information and under time pressure
- Track record of de-escalating difficult customer or operational situations without needing to hand it off
- Comfort sourcing non-standard solutions (specialized vehicles, oversized loads) rather than defaulting to escalation
- Any certifications required for your assigned sector (e.g., Dangerous Goods handling, where applicable), or willingness to obtain them
- Continued availability to work the shift pattern required by your team
- Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters
- Minimum of 6-12 months in the OS II role
- Consistently meeting or exceeding OS II performance standards, tracked through ongoing 1:1 check-ins and confirmed across two consecutive Semi-Annual Reviews (SARs)
- Demonstrated advanced problem-solving proficiency — independently resolving escalations rather than routing them upward
- Working understanding of margin and cost tradeoffs as they relate to order decisions
- Manager recommendation, confirming readiness to operate as an escalation point for the team
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