Operations Specialist
On-siteMexico City, Mexico City, Mexico
EXPIREDMexico City, Mexico City, MexicoOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle verifications for high-profile clients by contacting employers, schools, and state boards to confirm candidate details including employment, education, and licenses. Write detailed reports flagging discrepancies and record confirmed information in First Advantage platforms while performing quality checks against client-specific standards. Meet daily volume and accuracy targets by verifying candidate-provided information and adhering to customer SOPs and FADV systems. Maintain data integrity through bilingual communication in Spanish and English while documenting findings in our proprietary screening solutions.
Required Qualifications
- Bilingual in Spanish & English (verbal and written)
- High School Diploma, GED, or equivalent
- At least 1+ year(s) of work experience
- Strong communication skills (presentation, written, verbal) and reading comprehension
- Typing speed of at least 20 words per minute (WPM) with 90% accuracy
- Familiar with MS Office Suite, especially Excel
- Attention to detail and use of good judgment
- Position based in our Mexico City office (Polanco, CDMX)
- Monday to Friday 8:00 am - 5:00 pm CST
- Ability to lift and/or carry equipment and files up to 20 pounds
- Walk, bend, or stand as needed
Desired Qualifications
- Experience in a call center, BPO/KPO environment
- Experience with fact-checking and fact-checking responsibilities
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