Operations Services Associate
$42,000–$63,000 year
HybridVancouver, British Columbia, Canada
Vancouver, British Columbia, CanadaHybridFull Time$42,000–$63,000 yearEntry LevelInsuranceMedium
Full TimeEntry LevelMediumInsurance
Job Summary
Respond to FAQ email inquiries, broker change requests, and IT tickets via ServiceNow while managing user accounts and document distributions. Troubleshoot EDI, download, and password reset issues; handle policy corrections, cancellations, and renewal triaging within GWPC. Provide support through phone queues and manage third-party vendor tickets for application and mobile device problems. Execute special projects for product and pricing initiatives while maintaining accurate data entry and transaction processing for personal lines operations.
Required Qualifications
- 1-3 years of relevant work experience
- Data entry experience
- General insurance knowledge
- Document management experience
- Knowledge of Windows and Microsoft Office
- Comfortable with repetitive tasks in a fast-paced environment
- Exceptional written and verbal communication and organizational skills
- Ability to multi-task and work to deadlines
- Location: This is a hybrid work model with 2 days a week spent in our Vancouver office and the other 3 days from home
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