Operations/Service Manager III

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to the Customer Service Supervisors to ensure customer service expectations and smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPs; lead the receiving process (transfers, debits, damages, chargebacks) and partner with the Receiving Supervisor to maintain inventory accuracy. Act as the Manager on Duty (MOD), setting the leadership example for customers and associates and driving results. Support the Store Manager and others in staffing, sourcing, interviewing, training, and succession planning, and communicate effectively with District and Regional Management. Requires 3+ years of Retail Management or Store Operations experience and ability to work a flexible schedule including early mornings, nights, weekends, and holidays; ability to lift up to 40 lbs. Proficiency with scheduling and reporting software; travel may be required. Compensation includes wage range $22.60-$30.15 hourly, plus benefits and 401(k).