Operations/Service Manager II
$48,256–$64,376 year
On-siteFairview Heights, Illinois, United States
Job Summary
Lead Customer Service and Cashier teams by driving compliance to company policies, safekeeping funds, and maintaining accurate record-keeping procedures. Provide guidance to supervisors to ensure smooth customer flow at registers and manage the execution of receiving SOPS, including transfers, debits, damages, and chargebacks. Act as Manager on Duty to set a leadership example for customers and associates while coaching, training, and developing staff in cashier, customer service, and receiving roles. Support the Store Manager with staffing, sourcing, interviewing, and succession planning, and communicate effectively with District and Regional Management. Requires 3+ years of retail management experience and the ability to work a flexible schedule including early mornings, nights, weekends, and holidays.
Required Qualifications
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required
- Ability to lift and move boxes weighing up to 40 lbs
- Experience utilizing scheduling and reporting computer software
- Travel may be required from time to time
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